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A Quick but Useful Agency Staffing Guide for NUMS, ANUMS and Roster Managers

First Choice Care • February 16, 2021
A nurse is sitting at a desk using a laptop computer.

Where do you turn when needing to fill a nursing vacancy? Though calling a nursing agency may not be your go-to option, maybe you it should be? Nursing agencies like First Choice Care take away a lot of the staffing headaches you may currently be experiencing like pay, organising supernumerary time, dealing with professional and behavioural issues. Employing a First Choice Care staff member to fill your next shift vacancy may be the no-stress option you desperately need.


The Truth About Agency Nurses


As an ANUM myself, I know the negative stigma that can sometimes come with employing agency nurses to fill a shift. The thought is often they are super expensive and risk blowing out the budget. But if you take a step back and really consider what is at play, agency nurses can have many benefits for your facility.


Agency nurses are adaptable and resourceful by nature. Moving from one facility to the next, working with new people and becoming familiar with different environments every day. Though most non-agency workers find the idea of this kind of work incredibly stressful, these nurses thrive on the challenge! If something changes or doesn’t go their way they take it in their stride and carry on, getting the job done and going where they are needed because no two days are ever the same for an agency nurse and that is their normal! No drama, no stress and no tantrums! Agency nurses are an incredible asset to the team and management by slotting in and hitting the ground running, requiring no micromanagement, leaving you free to solve all the other problems that come up on the ward! At least staffing is no longer one of them.


You’ll Save Time Employing An Agency Nurse


At the end of the day you want your patients to be cared for by the most clinically competent registered or enrolled nurse, right? You want to feel confident that the nurses on your team are fit with both the skills and mindset to provide the best patient centered care possible. Well, this nirvana is possible by filling your shift vacancies with First Choice Care nurses.


You no longer need to provide extended orientation information to oncoming agency staff because First Choice has provided that information already. You don’t need to ask if they are safe and competent to complete common nursing tasks such as hand hygiene, manual handling, cannulation and basic life support because the agency has taken the time to ensure these competencies have been successfully passed. And you can save time on addressing issues around pay and leave entitlements as the agency looks after these challenging conversations. So yes, agency nurses may cost a little more, but what value do you place on your time?


In summary, agency nurses can help your next shift run as smoothly as one full with permanent staff. The registered and enrolled nurses coming from First Choice Care are reliable, passionate and adaptable and are ready to provide the excellent, patient centered care that your patients deserve.


Emma Smith


Registered Nurse

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By Matthew Power May 23, 2025
This May, we're thrilled to shine a spotlight on our Nurse of the Month, Marjie! Known for her dedication, compassion, and adventurous spirit, Marjie exemplifies what it means to be a nurse with First Choice Care. Her journey into emergency nursing and her love for rural and remote work make her truly one-of-a-kind. Here’s what Marjie had to say about her experience with us: What do you like most about First Choice Care? I like the flexibility of being an agency nurse. I also feel like I exist as a person to First Choice Care, where I have worked for others and only felt like a number. Why did you want to become a Nurse? I became a nurse actually as a platform for paramedicine and then I discovered the Emergency department and haven’t looked back. I love being able to help people. What has been the highlight of working with First Choice Care? I really enjoy working with handlers and I enjoy the flexibility to travel with my work and make a good pay packet. I am not someone who does permanency well, so this is an ideal set up for me. Would you recommend First Choice Care to other nurses and why? I would recommend First Choice Care for their rural and remote team. I have never done ad hoc shifts so I can’t speak for the metro teams, but I can only imagine that they are just as good. I have always been able to speak to a person when I called and the team actually communicate with each other which I love. I find the pay rates to be very competitive and I get the support I need when I need it. Thank you, Marjie, for being such an incredible part of the First Choice Care family. Your passion for emergency nursing and commitment to quality care in rural and remote settings is inspiring. We’re lucky to have you on the team!
By Matthew Power April 1, 2025
So, you’ve nailed your application and interview—congrats! But before you can start picking up shifts as a casual nurse or healthcare worker, there’s one final (and very important) step: completing your compliance and credentialing requirements. Many applicants underestimate the time it takes to get their paperwork in order, and missing even one required document can delay your start date. To ensure a smooth onboarding process, here’s a checklist of the most common compliance mistakes and how to avoid them. Not Providing the Right References Your referees play a crucial role in verifying your experience and suitability for agency nursing. However, many applicants make the mistake of: Providing personal references instead of professional ones Listing references who haven’t supervised them in the last 12 months Forgetting to notify their referees that they’ll be contacted What You Need to Do: Submit 3 referees with their current phone number and email address Ensure referees have directly supervised you in the role you’re applying for within the last 12 months Contact your referees in advance and let them know they’ll receive an email or call from First Choice Care Missing Critical Proof of Experience If you’re applying as an Enrolled Nurse (EN) or Registered Nurse (RN) student, you’ll need to prove your recent clinical experience. A common mistake is not providing the right documents or thinking placements alone will count. What You Need to Submit: 2 x recent ANSAT reports or University Transcript (for EN/RN students only) 2 x recent payslips (from the same role you’re applying for—important for verifying recent experience!) Forgetting to Upload Key Qualifications Many applications stall because nurses and healthcare workers forget to upload their essential qualifications. Make sure you provide: Copy of your relevant certificates (Postgraduate Certificate, Bachelor, Diploma) Current AHPRA Registration (For nurses only—check your renewal date!) Not Completing Background Checks Your police clearance and working permits are non-negotiable for agency roles. A common mistake is not having the correct up to date documents or having the documents ready to go. What You Need to Submit: Certified Copy of a Current National Police Clearance (Dated within the last 6 months & clear of disclosable outcomes. Current Blue Card with Yellow Card Exemption (Required for Disability Support Workers only) Working with Children’s Permit (If applicable to your role) Proof of Work Rights in Australia (Passport, Australian birth certificate, or Confirmation of Enrolment for student visa holders) Not Meeting ID Requirements Not providing the correct identification and clear headshot is a common roadblock in onboarding. You need to provide at least 100 points of ID, such as: Passport (70 points) Australian Driver’s Licence (40 points) Marriage Certificate or Change of Name Certificate (25 points) What You Need: A clear headshot from the shoulders up for your ID badge. Think passport photo, not selfie. Not Submitting Immunisation & Health Clearance Records You’ll need documentation proving immunity to: Hepatitis B (Serology results with titre level OR record of 3 completed vaccinations) COVID-19 (Evidence of vaccinations required) Hepatitis A (If required for your role) Measles/Mumps/Rubella (MMR) (Serology results OR record of 2 completed vaccinations) Diphtheria/Pertussis/Tetanus (DTP) (Vaccination within the last 10 years) Varicella (Chickenpox) (Serology results OR record of 2 completed vaccinations) Fluvax (Yearly dose—mandatory for Aged Care, Community, and Disability roles, highly regarded for Acute nurses) Tuberculosis Clearance (BCG, Mantoux results <5 OR negative, QuantiFERON result required if applicable) Relevant certificates required: First Aid Certification (Must be completed within the last 3 years) Don’t Let Paperwork Hold You Back! Completing compliance might seem overwhelming, but getting it right the first time will speed up your onboarding and help you start working faster. Triple-check that all required documents are submitted in full Contact your referees in advance to avoid delays Make sure your police check, AHPRA registration, and immunisations are up to date Respond promptly to emails requesting additional documents Tip: Keep a digital folder with all your credentials handy, so you can upload them quickly when applying for roles. Conclusion Completing your compliance and credentialing requirements correctly is an important step in getting started with First Choice Care quickly. Review your compliance and credentialing documentation and match it to this list to ensure you're getting it right the first time. Then you'll be ready to start picking up shifts and enjoying the flexibility that agency nursing offers. Ready to join First Choice Care, Australia’s most supportive nursing agency? Check out our current roles or register your interest here .
By Matthew Power March 20, 2025
Introducing our nurse of the month for March 2025 – Aisling! Congratulations, you’ve been working hard to deliver exceptional care to your patients. We’re really excited to present you with this reward. If you want to learn more about Aisling’s time with First Choice Care, check out her interview below. What do you like most about First Choice Care? I love working for First Choice Care as they are a great team. From signing up to providing full-time hours they are always helpful, supportive and understanding. Why did you want to be a nurse? My Dad was my inspiration to become a nurse, seeing him in hospital and his positive outlook on life no matter what cards he was dealt made me want to be there to care for people, to bring them some sort of normality in a very abnormal setting. Every day is worth going to work for when you can see patients making progress or be there to comfort those who are in their final days along with their families. Being an advocate for patients and ensuring they get the care they deserve is what is most important to me. What has been the highlight of working with First Choice Care? First Choice Care have given me the opportunity to gain huge experience. I have the opportunity to work in different facilities and in different specialties learning something new in each one. Would you recommend First Choice Care to other nurses and why? I already have! First Choice Care will always do their best by their nurses; you get to speak to the same people and you're not just a number with a space to fill. The allocations team really are amazing at what they do!
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